PROFILE
  • Knowledge of Microsoft Windows 9x-Vista, Microsoft Office 2007 Applications, Mac OS X, HTML, CSS, DreamWeaver, Norton Ghost, Remote Desktop, Databases, FTP, Web Design, Email, Photoshop, Acrobat.
  • Knowledge of PC setup, installation, configuration and repair.
  • Experienced in PC training and customer service.
  • Technical training to a wide range of expertise.
  • Free-lance web developer for small businesses.
EMPLOYMENT
Stanford University, Stanford, CA (Stanford Business School Alumni Association) 2006-Present
Web Developer http://alumni.gsb.stanford.edu

  • Alumni website production (alumni, ACT, women alumni, and class sites), including developing content, creating graphics, retouching/sizing photos, and coding HTML/CSS. Establish site design and standards (UI, navigation, look and feel). Conduct research and recommend improvements to the site. Build out new site areas as new alumni programs present a need.
  • Product management and development: assist in the process of developing, enhancing, and maintaining new and existing online products; such as Alumni Directories, Profile, Event Registration, Discussion Boards, Smart Mail, Blogs, Wikis, and other website technologies. Assist in the development and QA lifecycle, including: gather and communicate product requirements, define product features, create preliminary designs, working closely with the Senior Associate Director of Alumni Online Services and QA teams. Pull web stats to analyze and advocate internal and external user requirements and business needs. Assist in rollout efforts, including beta testing, and communication strategies.
  • Manage production and delivery of alumni mass emails to maintain a high standard and school branding, including: manage requests from other GSB offices and students to create and send targeted emails to our alumni; establish process and delivery timeframes; educate staff on best practices for improving open rates and avoiding spam filters; design and create email templates for the Alumni Relations Office and select GSB offices to market upcoming events and programs. Analyze open rate and develop metrics to maximize email delivery and open rate.
  • Teach technology classes to staff and alumni.
Avon Products, Inc, Rye, NY (also with OP3, Inc – same position 2003-2004) 2003-2006
IT Analyst / Webmaster http://www.avonwalk.org – http://www.needforspeedrelay.org

  • Staff the Help Desk for the Avon Walk customer relationship management database that is used by eight field offices.
  • Staff the Avon Walk Website Help Desk providing email and phone support to the users.
  • Assist with maintenance of the customer database so that it is secure and reliable (e.g., maintaining user accounts and privileges, providing proper security, and having adequate system backup and recovery plans).
  • Trouble-shoot database problems; research and resolve problems, or coordinate the resolution of problems with outside resources (e.g., vendors).
  • Perform data syncing between databases and data transfers with the fulfillment center and lockbox.
  • Responsible for updating website content and managing mass email distribution to targeted audiences as required.
  • Implemented new website annually for each event.
  • Maintain AWBC & OP3, Inc computers on P2P networks onsite & remotely, including setup, update, & trouble-shooting of hardware & software.
  • Develop SOPs for local office computer use and maintenance.
  • Travel to Events to deploy 80 laptops on a portable network, manage network during Event, and manage redeployment to be ready for next event.
Oak Meadow Montessori School, Littleton, MA 2002-2003
Assistant Teacher

  • Assisted in four Lower Elementary (gr 1-3) classrooms using the Montessori curriculum.
  • Responsible for after-school program for elementary students.
Jefferson Elementary School, De Kalb, IL 2001-2002
Intern

  • Taught 20 students in a self-contained first grade classroom with a lead teacher.
Northern Illinois University—eLearning Services/DCE, De Kalb, IL 1998-2002
Support Technician

  • Provided Computer Technical Support.
  • Researched new hardware and software recommended and performed upgrades for faculty, staff and clients.
  • HTML programming
  • Created “self-help” Flash projects to assist clients before contacting tech support.
EDUCATION
Golden Gate University, San Francisco, CA 2004-2006
Masters of Science: Information Technology Courses included Information Management, Web Design/Development, Systems Integrations, and ERPs.
Northern Illinois University, De Kalb, IL 1998-2002
Bachelors of Science: Elementary Education K-9 Endorsements in Language Arts, Math, Middle School. Certificates: IL: Type 03 K-9; MA: Elementary 1-6 Initial; CA: passed CBEST, completing process